Last updated: March 28, 2026
Return Eligibility
We want you to be completely satisfied with your purchase. Due to the nature of our products, we have specific guidelines for returns and refunds:
- Unopened & Sealed Products: You may return unopened, factory‑sealed products within 14 days of delivery for a full refund or store credit.
- Defective or Damaged Items: If you receive a product that is defective, damaged, or not as described, contact us within 7 days of delivery. We will arrange a replacement or full refund, including shipping costs.
- Opened Products: For health and safety reasons, we cannot accept returns on opened cannabis products, vapes, or edibles unless they are proven defective.
Return Process
To initiate a return:
- Email our support team at returns@cloudbuds.shop with your order number and reason for return.
- Include clear photos of the product (especially for damaged/defective claims).
- Once approved, you will receive instructions for returning the item (if required).
- Ship the product back within 7 days of approval. We recommend using a trackable shipping method.
Please note: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds & Store Credit
Once we receive and inspect your return, we will process your refund within 5‑7 business days. Refunds will be issued to your original payment method, or you may opt for store credit (which can be used immediately).
- If you paid with cash on delivery, refunds will be issued as store credit.
- If your original payment method is no longer valid, store credit will be provided.
Non‑Returnable Items
The following items are final sale and cannot be returned:
- Any product with a broken seal or that has been opened (unless defective).
- Sale items, clearance items, or limited‑edition releases.
- Gift cards.
- Products purchased through third‑party retailers.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card company first. If the issue persists, contact us at returns@cloudbuds.shop.
Still Have Questions?
Our team is here to help. Reach out via email or phone, and we’ll resolve any issues as quickly as possible.